Privacy Policy

Charmingwhisper is a limited liability company constituted under Portuguese Law with company number 515377511 and address at Vale da Telha, Sector B, Lote Q, Loja B, 8670-156 Aljezur, District of Faro, Portugal

Through our booking system we collect the following personal data from users who submit them voluntarily in order to make a booking: name, address, email, telephone number, ID card or passport number, nationality and age.

Data identifying our website users as they make a booking is legally required to be contained in scooter rental contracts that are to be subsequently signed. Contact details are necessary for us to get in touch with you when needed: to send you your booking confirmation, signed contract and receipts and any other communication that may be necessary in connexion with your booking. We may also use your contact details to send you an email with tips for activities in the area and a thank you email reminding you that you can evaluate us on social media platforms.

Customer data is collected through a third-party, Taste of Provence, which supplies our booking system, Bike Rental Manager. Please consult their legal Data Processing Addendum for information on their treatment of your data. Your card details, to which we have no direct access, are encrypted and stored by our third-party payments providers: Stripe. See their privacy policy here .

Our website servers do not hold any of your information at any time. Our company uses Dropbox and Apple cloud storing services to store our customer data safely and has a rigorous system in place that prevents any third-parties from accessing said data. The data thus stored is not share with any third-party and is only used as required for our dealings with our customers and for internal business analysis.

We are legally obliged to hold all rental contracts for a period of two years, and therefore all information contained therein. Our rental contracts and the data contained within them could be shared upon request with the Portuguese authorities if legally required. Our client’s personal data will remain stored in our systems for the same time period for which it is obligatory that we keep our rental contracts, after which they will be deleted together with the contracts.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: or call us at +351 912 391 866


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Our Company uses cookies to improve your experience on our website by understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality cookies. Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising cookies: Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2 July 2019.